Maintaining Your Good Relationships With Patients While Modifying Their Behaviour
When patients exhibit unhelpful behaviour, such as breaking their dental appointments or not paying their invoices, it is easy to fall into the trap of being stern with them.
We often believe we need to discipline patients away from these acts.
However, as Julie wrote in a recent blog post, you catch more flies with honey than vinegar.
In this Lunch & Learn, we share some insights and scripts on how to manage your patient's unhelpful behaviour and maintain your friendly, trusting relationship with them.