Whether they cancel late or simply don't show up, receptionists can often struggle with this patient behaviour.

One of the challenges, when faced with patients who break their appointments, is that the ideal response can differ depending upon the circumstances. That means that adopting a one-size-fits-all system can be unhelpful for your dental practice.

Understanding patient behaviour is the key to managing their behaviour.

In this mini-course, I dive deep into the reasons most patients break their appointments and I provide processes that can be adopted straight away to manage each of these reasons.

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