Dental Reception Mastery Course

A comprehensive and insightful course for Dental Receptionists who want to master their role.

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Unlock the Secrets to Excelling as a Dental Practice Receptionist

Are you ready to take your role as a dental practice receptionist to the next level? Whether you're just starting out or have years of experience, our comprehensive online course is designed to equip you with the skills and strategies you need to thrive in this crucial role.

Course curriculum

1. Welcome!
2. Support
3. Survey. We appreciate your feedback.
4. What you will learn
1. Introduction to 'Understanding how we learn and grow'
2. The 4 Stages of Competence
3. The Learning Zone
4. The Value of Mistakes
5. Practice & Repetition
6. Feedback
7. The Importance of Self-Confidence
8. Exercise - Baseline Comfort
1. Dental Terms and Abbreviations
2. Basic Tooth Anatomy
3. Tooth Surfaces
4. Dental Annotation
5. Educational Videos
6. Branches of Dentistry
1. Introduction to Reception Operations
2. Supporting the Growth of a Dental Receptionist
3. List of Responsibilities
4. Patient-Centric Mindset
5. Assignment: Empathy Map
1. Communication: How are we understood?
2. Building Rapport
3. Telephone Communications
4. The 4-Second Rule
5. Listening
6. Assignment: Reception Operations - Communication
1. The standard daily tasks of receptionists
2. Prioritising the tasks of the reception
3. The Eisenhower Matrix
4. Time Management Tool
5. Assignment: Time Management Tool
1. What is multitasking?
2. Physical Diary
3. Post Its
4. Focus
5. Better Done Than Perfect
6. Re-Assess Your Tasks List
7. Delegate
8. No Resistance!
1. Organisational Skills
2. The 'First Hour Checklist'
3. Online Calendar
4. Email Management
5. Tidy, orderly reception area
6. Assignment: First Hour Checklist
1. Managing Broken Appointments
2. The 8 reasons why patients break their appointments and what to do about them
3. Maintaining good relationships with patients while modifying their behaviour
4. Letter to recidivist appointment breakers
5. Track your performance
6. Assignment Tracking Downtime
1. Converting New Callers into Appointments
2. Solving the reasons why callers do not book in
3. Track and improve your New Caller Conversion Rate
4. Assignment: Tracking New Caller Conversion Rate
1. Following up on Patients with Incomplete Treatment
2. The Incomplete Treatment Management System
3. Incomplete Treatment Letters and Telephone Script
4. Patient Handover
1. Managing Emergency Calls
2. Effective Scheduling
3. Pre-Blocking your Appointment Books
4. Filling gaps in the book
1. Who are difficult patients?
2. Why do patients become difficult?
3. Managing Difficult Patients
4. 3-Step Complaint Management Process
5. Additional thoughts
1. The Four Levels of Customer Service
1. Confidentiality & Privacy
1. Scripts
1. Congratulations! You have completed the Dental Reception Mastery Course!
2. Survey
3. You've achieved your Certificate of Completion!

About this course

$1,320.00
Over 60 Lessons
Over 10 hours of video content

Enroll today and pave the way for a rewarding and fulfilling career as a dental practice receptionist.

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Instructors

Facilitator Ameena Basile

Ameena is a practice management specialist in the dental industry. She has been working in dental practices for 20+ years, initially as a dental nurse and receptionist. Her enthusiasm for Practice Management was driven by observing the poor business acumen of her father who was a very successful medical GP who died at 57 years old with little to show financially after 35 odd years of running a very busy private practice.

Ameena has spent much of her career mentoring & coaching practices to reach their full business potential. She has a passion for helping dentists manage the production capacity versus the ever-increasing expenditure in a dental practice and all the things that happen in between to gain a successful outcome doing what you love with a happy, supportive, motivated team.

Ameena's consulting website is: https://dentalmanagementexpertise.com.au/

Facilitator Julie Parker

Julie has worked in practices since the 1980s and was the first non-dentist to own a dental practice in Australia.

After successfully managing her practice for a decade, Julie became a consultant in 2014 to help other dental practices achieve their goals. Over that time, Julie has become a mentor and coach, assisting team members and practices to achieve constant and neverending improvement.

Julie's consulting website is: https://julieparkerpracticesuccess.com/

Dental Business Mastery