Join me in this course, as we delve into the topic of "Delivering Great Customer Service" for dental practice teams.
With numerous options available to patients, it is crucial to provide an exceptional level of service that sets your practice apart from the competition.
In this course, we will explore the various levels of customer service, personal behaviours that team members can adopt to enhance the customer experience, and practice behaviours and systems that can be implemented to deliver outstanding customer service consistently.
Additionally, we will discuss ways to expand on the services offered to patients. Don't miss this opportunity to discover the keys to delivering exceptional customer service and becoming the dental practice of choice in your area.
WHAT YOU WILL LEARN
- The different levels of customer service.
- The personal behaviours each team member can adopt to deliver GREAT customer service.
- The practice behaviours and systems your practice can introduce to deliver GREAT customer service.
- How to consistently expand on the service your practice provides to patients.
Achieving Patient Engagement