Dental Business Mastery

Join us in this short, impactful course on “Building Rapport Over the Phone for Dental Receptionists”.

In a dental practice, the receptionist is often the first point of human contact. While professionalism and efficiency are vital, they are not enough on their own. Building rapport transforms routine phone calls into meaningful connections, enhancing the patient's trust and engagement with your practice.

This course is designed to show you simple, practical steps that can immediately elevate the quality of your phone interactions. Whether you're dealing with a new caller or a returning patient, the skills you'll learn here will help you turn everyday conversations into moments of real connection and care.

You don’t need to overhaul your entire approach—just adopt one or two techniques each day. Over time, you’ll not only notice a change in how patients respond, but you’ll feel the difference in your own job satisfaction and confidence as well.

WHAT YOU WILL LEARN

• Why rapport matters and how it can be the difference between a patient booking in—or calling another practice.

• The six practical steps to build rapport effectively in every phone call, including:

• Speaking with clarity, warmth, and energy.

• Creating a genuinely welcoming opening.

• Using the patient's name to build personal connection.

• Asking rapport-building questions like “How are you?” and “Tell me more about that.”

• Using empathetic “relator” phrases to show you understand and care.

• Ending calls with a final, supportive question that leaves patients feeling valued.

• How to integrate these techniques into your daily workflow, even in a busy or high-pressure environment.

• Simple strategies to build habits over time, so that great communication becomes second nature.